Exchange Policy

• Exchange Timeframe: You have 7 days from the date of receipt to initiate an exchange for your purchased item.

• Free of Cost: We provide free exchanges for all eligible products. There are no additional charges involved.

• Conditions for Exchange: To qualify for an exchange, please ensure that the product remains unused and in its original condition. Remember to preserve the original invoice, tags, and packaging.

• Stock Availability: All exchanges are subject to stock availability. If the desired item is unavailable, our Customer Services Department will assist you with alternative options.

How to Request an Exchange

To initiate an exchange request, please contact our Customer Services Department at customersupport@splinterpark.com . They will guide you through the process and address any questions you may have.

Returning the Item

If you choose to exchange an item, please return the complete parcel to our online store at SplinterPark.com. Notify our customer service team about the return, and they will assist you accordingly. Once we receive the return, we will promptly review and resend the full order.

Important Notes

• Our exchange policy does not apply to discounted or special offer items. These items are non-exchangeable and non-refundable.
• We do not offer monetary refunds for exchanged items.

We are committed to your satisfaction and strive to make the exchange process as smooth as possible. If you have any further inquiries or need assistance, feel free to reach out to our Customer Services Department.